GENERAL TERMS AND CONDITIONS FOR THE OPERATION AND USE OF WP-MASTER ONLINE SERVICES WP-MOJSTER
WP-Master’s services include all services that are marketed under the WP-Master service mark and are defined on the website https://wp-mojster.si/, including:
- Updates and maintenance of WordPress, plugins and themes
- Personal review of the website by an expert
- Elimination of intrusions and ensuring data security
- Advice on improving an existing website
- Instructions for using WordPress
- Advice on website planning
- Help with creating a website or an online shop
- Creation of a new website, etc., hereinafter services.
The WP-Master service provider is WPM, SPLETNE STORITVE, D.O.O., MOTNICA 7, 1236 TRZIN, tax number: SI91599121, registration number: 2271141000, hereinafter referred to as the provider.
The buyer of the WP-Master services is a legal or natural person who orders the services of the provider via the website, social networks or in another way, hereinafter referred to as the client.
The user of WP-Master services is any legal or natural person who uses the services of WP-Master, hereinafter referred to as the user.
The WP-Master customer is a client or user of the WP-Master services, hereinafter referred to as the customer.
The WP-Master services are defined in the following “General terms and conditions of business and use of the WP-Master services” and are binding for all customers. Hereafter referred to as General Terms and Conditions.
The general terms and conditions have the nature of a contract that is concluded between the provider and the customer when the order for WP-Master services is completed. If the contract is concluded in writing, the individual terms of this contract take precedence over the general terms and conditions.
For all orders that are not regulated in the General Terms and Conditions, the terms of the Code of Obligations, the Act on Electronic Commerce and Electronic Signature and the Consumer Protection Act apply accordingly.
The parties undertake to act as good masters. Your statements will be interpreted in good faith. The parties must settle all disputes amicably. Otherwise, disputes will be settled by the competent court in Ljubljana in accordance with Slovenian law.
The provider reserves the right to change the General Terms and Conditions to ensure compliance with applicable law and internal business acts, at any time and without prior notice to the clients.
PRICES AND COMMERCIAL TERMS
All prices of the provider are given in euros (€) and do not include the statutory value added tax (VAT), unless otherwise stated. If a particular service is not listed on the provider’s website, the provider will make it available upon written request from the customer or at the company’s headquarters.
The subscription for the WP-Master services is calculated for the current billing period according to the price list valid at the time the service is ordered. The price list of the services published on the WP-Master website can be changed for the future billing period without prior notice to the customer. This also applies to other services for which the prices are provided by the provider upon written request from the client or at the company’s headquarters.
The client undertakes to pay the provider for the services within eight (8) days after the invoice has been issued, unless otherwise specified in the contract. In the event of non-payment, the provider has the right to withdraw from the contract and terminate all services immediately. In this case, the provider is not liable for the actual business damage caused by the client. In the event that the contract is terminated and then the contract is re-entered, the client undertakes to bear all costs incurred.
DURATION AND CANCELLATION OF THE SUBSCRIPTION CONTRACT
A service order is any order that the client forwards to the provider in writing, verbally or electronically. In the event that the client does not request feedback on the estimated price of the services, it is assumed that he is aware of the price list valid at the time the contract is concluded.
The termination of the contract between the contracting parties is subject to a notice period of one (1) month. The contracting parties can terminate the contract at any time and without prior notice in writing if one of the parties grossly violates the terms of this contract.
The client undertakes to fulfill all obligations under the contract up to the date of contract termination. If, in the case of prepayment, the client decides to terminate the contract early, he is not entitled to a refund of the amount paid in advance.
The user can opt out of roaming services for the next billing cycle no later than fifteen (15) days before the end of the current billing cycle. The client can only cancel the subscription in writing or electronically with the stamp of the company and the signature of the responsible person if the client is a company, or with the signature of the responsible person if the client is a natural person.
COMPETITION AND DATA PROTECTION
The contracting parties undertake to keep all information obtained in the course of business cooperation confidential throughout their cooperation. They undertake to protect all data received during the business cooperation for a further three (3) years after the termination of the contractual relationship. The provider undertakes not to pass on the client’s data to third parties, unless this has been approved in writing by the client.
TECHNICAL CUSTOMER SUPPORT
Outside working hours, technical support is only available by email at email@example.com. The provider is obliged to answer you as soon as possible.
The provider is obliged to consider only those inquiries submitted at the right time through the appropriate communication channel and that have been recorded and explained in this article.
The provider is not obliged to consider inquiries received at an inappropriate time and / or via an inappropriate communication channel.
By completing the services, the client allows the provider to send notifications: information, promotions, questionnaires, etc. that are directly related to the WP-Master services. This applies to the entire duration of the contractual relationship and is sent to the client’s email. The client may at any time request termination of such notifications in writing or electronically. The termination takes place by written or electronic notification to the provider.
PRAVICE IN OBVEZNOSTI PONUDNIKA STORITEV
The provider’s services depend on the general operation of the Internet. The provider undertakes to do everything in his power to ensure that everything works continuously and smoothly on the WP-Master’s server and its connection to the Internet.
The provider undertakes to carry out all necessary maintenance and other work in the shortest possible time when the planned use of the server is the shortest and thus the downtime of the services is as short as possible. The provider also undertakes to notify the client by email if a interruption of more than three (3) hours is planned.
The timeframe and interruptions do not apply to extraordinary and urgent corrections, including corrections the delay of which could significantly affect the security and confidentiality of the data on the provider’s servers.
Under no circumstances is the provider liable for direct and / or indirect loss of income or damage that may arise from improper operation of the provider’s services or devices.
Under no circumstances is the provider liable for direct and / or indirect loss of income or damage that could arise from the loss or dosposal of the customer’s data and / or other parameters that are necessary for the use of the provider’s services.
In the event of an act by the client or user that violates applicable Slovenian or international law and / or in the event of a gross violation of the general terms and conditions, the provider has the right to terminate the services for the client or user without prior notice, regardless of actual business damage that the client or user could suffer as a result of this intervention.
The provider has the right to demand the revocation of all information, maintenance and services from the client or to restrict and prevent access to all information, maintenance and services in some other way, if these can be controversial or harmful to the provider and if they are contrary to the general terms and conditions and the applicable Slovenian and / or European laws.
The provider has the right to exclude from use all scripts and applications that overload the server and / or affect the stability of the server. Repeated exclusions can lead to a suspension of rights to execute scripts or applications and in extreme cases even to the cancellation of the subscription package.
THE EXCLUSION OF PROVIDERS’ LIABILITY
The provider is not responsible for the files of the client stored on the servers and is in no way responsible for the direct and / or indirect loss of income and profit, nor is he responsible for damage caused by improper operation of the network or the Servers, through loss, damage and / or alienation of client data.
The provider is obliged to make backup copies of the data, but accepts no responsibility for incorrect storage of the data or its loss. Upon written or electronic request from the client, he can also securely transfer work data from the database to third parties in accordance with the provider’s terms.
RIGHTS AND OBLIGATIONS OF THE CLIENT
The Client is obliged to complain about the invoice within a maximum of eight (8) days of receipt.
The client is responsible for the secrecy, protection and use of accessible passwords and usernames to access its services and services for its users. The client is responsible for the content of the services it offers, for the protection of confidential information and for the respect of moral and ethical principles. The client must comply with the existing legislation regarding the publication and provision of information, maintenance and services and is responsible for all consequences of the use of the ordered services for himself and for his users.
The client must comply with all general conditions of the provider and the existing Slovenian legislation regarding the publication and provision of information and services and is responsible for all consequences of the use of the services ordered by the provider resulting from the agreement by third parties.
The client undertakes to comply with the terms of copyright protection and ensures that all information published on the website is in the public domain, unless the author specifically requests otherwise. The unauthorized storage of copyrighted files and programs on the servers is not permitted.
The subscription relationship can be transferred to a third party in certain cases:
- a client who is a natural person can transfer the subscription relationship to a family member or to another person who lives with them in the same household,
- if the client who is a legal person ceases to exist due to conversion, separation, merger or unification and other status changes, the subscription relationship is transferred to the legal person who is the legal successor of the client,
- If the client, who is a natural person, dies, the subscription relationship is transferred to the individual designated by members of his family or common household, or to his legal heir
The client is obliged to inform the provider of these events within fifteen (15) days after the change.
The client undertakes to visit the website of the provider regularly in order to be informed about changes.
MASS EMAIL SENDING AND SENDING OF UNWANTED MESSAGES – “SPAM”
Mass sending of e-mails to the addresses of recipients who have not previously approved it is prohibited and is considered a gross violation of the General Terms and Conditions, resulting in the immediate interruption of the supply of services.
Sending messages to several recipients at the same time is only permitted if the recipient specifically requests this and / or the sender knows the recipient personally and is of the opinion that the message sent does not bother him, as well as if the recipient subscribes to the mailing list himself.
The provider can decline or postpone sending a large number of emails that are of the bulk mailing type. Bulk mailing is recommended during the low-traffic period on e-mail servers between the twenty-fourth (00:00) and sixth (06:00) in the morning or on non-working days. The provider has the right to stop sending notifications at any time if it is of the opinion that sending it could cause indirect and / or direct business damage to third parties.
The domain registration services .si, .eu, .com .net provided by the provider are subject to the rules and procedures set out in the General Terms and Conditions of DHH d.o.o. Therefore, the provider reserves the right to change its offer and the general terms and conditions without prior notice.
RESPONSE TIME, NECESSITY OF WORK AND ADDITIONAL PRICES
The response time is the time that elapses between receiving a request for a specific job and starting work. References to the necessity of carrying out the work must be explicitly specified in the title of the e-mail sent to firstname.lastname@example.org..
In the case of work for which the necessity of work is not expressly stated, the degree of necessity is considered “normal”. The estimated response time for tasks from this group is 4-7 working days. The work will be charged according to the price list in force at the time the service is ordered.
The work defined by the customer as “urgent” begins on the next working day at the latest. The application must be submitted no later than until three (3) p.m. on the current day so that the work can start on the next working day at the latest. For work in this group, an extra pay of 50% is charged according to the price list valid at the time the service is ordered.
Work classified as “very urgent” will begin no later than twenty-four (24) hours after receiving the request. For work in this group an extra pay of 100% will be charged according to the price list valid at the time the service was ordered.
For services outside of working hours, after 3 p.m. (3 p.m.), an extra pay of 50% is charged, for services after 8 p.m. (8 p.m.) and on Saturdays, Sundays and public holidays 100%.
CANCELLATION OF WORKS
The cancellation of work is considered a complete cancellation of work or a change in the deadline for starting the work. In both cases, it is assumed that the provider has reserved adequate resources for the implementation of the project, which cannot be used for other work and tasks in such short period of time, and is therefore entitled to adequate compensation:
- Cancellation less than 7 days before the service is provided: The full contract amount will be charged
- Cancellation within 7 to 15 days before the service is provided: 50% of the contract value will be charged
- Cancellation within 15 to 30 days before the service is provided: 30% of the contract value will be charged
- Cancellation more than 30 days before implementation does not provide for reimbursement of cancellation costs.
V Ljubljani, 11.12.2020